Refund Policy

Thank You for Choosing MetaQuien
Your satisfaction is our priority. We strive to provide high-quality products and reliable service. Please review our Refund Policy to understand your rights and responsibilities regarding refunds.

✅ Refund Eligibility

We offer refunds for products that are:

  • Defective, or

  • Damaged upon receipt

To qualify:

  • Notify us within 15 days of receiving your product.

  • Provide clear evidence of the issue (e.g., photographs).

📩 How to Request a Refund

To request a refund, please contact our Customer Service team at info@metaquien.com.

Include the following:

  • Your order number

  • A brief description of the issue

  • Photographic evidence (if applicable)

We’ll review your request and guide you through the next steps.

💳 Refund Process

If your refund request is approved:

  • We will initiate a refund to your original payment method

  • Processing time may vary depending on your bank or payment provider

🚫 Non-Refundable Items

The following items are not eligible for refunds:

  • Personalized or custom-made products

  • Perishable goods (e.g., food, plants)

  • Final sale or clearance items

(Please modify the list according to your specific product categories.)

📦 Return Shipping

If a return is necessary:

  • You’ll receive instructions from our team

  • Return shipping costs may be:

    • Covered by MetaQuien in the case of a defective/damaged item

    • Covered by the customer for all other reasons

⛔ Order Cancellations

If you wish to cancel an order:

  • Contact us as soon as possible at info@metaquien.com

Please note:
Orders that have already been processed or shipped cannot be canceled. In such cases, our Refund Policy will apply.

🔎 Refund Status

To check the status of your refund:
📧 Email us at info@metaquien.com with your order number and request.

🔁 Changes to This Policy

MetaQuien reserves the right to update this Refund Policy periodically. The latest version will always be available on our website. We encourage you to review it regularly.

📞 Contact Us

For any questions or concerns regarding this policy:
📧 info@metaquien.com
📞 +1 307-500-7900